Certified by The Joint Commission
Subcontractors
Careline will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the client.
Floating
Assigned Employees may only be placed in assignments that match the job description for which Careline assigns them; if an Assigned Employee is asked to float to another department with the client, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.
Competency Review
It is the responsibility of Careline to conduct and finalize the pre-employment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the client upon completion of Careline’s orientation.
It shall be the responsibility of the client to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of employee’s assignment or shift. Careline relies on the client’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee on an ongoing basis based on the client’s report of clinical performance.
Orientation of Employees
Careline will provide all new employees with an orientation to the company’s policies and procedures. It shall be the responsibility of the client to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.
Employees and Independent Contractors
As the provider of staffing services, Careline will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the client through Careline become employees of the client. At its sole discretion Careline reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.
Incident, Error, Tracking System
Upon notification of Incidents and or Errors, Careline shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered, tracked and analyzed is to be shared and reported appropriately to clients, regulatory bodies and the Joint Commission as required.
Communicating Occupational Safety Hazards/Events
It shall be the responsibility of the client to notify Careline within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or Careline. Client agrees to initiate communication with Careline whenever an incident/injury report related to the Assigned Employee is completed.
Requirements for Staff Specified
The requirements of staff sent to the client by Careline are to be determined by the client as part of the written agreement between the two parties. It is Careline’s obligation to comply with the requirements of the client by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the client in order to deliver safe care to the population being served.
Staff Matching Requirements
Careline shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers and nursing assistants, it may also include licensed nursing personnel upon the request or approval of the client.
General Information
The Careline office is open Monday through Friday from the hours of 9:00 a.m. – 5:30 p.m. Our local telephone number is 212-686-8881. Outside of normal business hours, in the event of an emergency please contact us at 212-686-8881.
In the event of an emergency, natural disaster or other uncontrollable event, Careline will continue to provide service to you through our corporate network from a location where phones and computers are functional. Careline will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact our Director of Recruitment & Staffing to discuss the issue. Careline has processes in place to resolve client complaints and grievances in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Careline corporate office. A corporate representative will work with you to resolve your concern.
Any individual or organization that has a concern about the quality and safety of patient care delivered by Careline healthcare professionals, which has not been addressed by Careline management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. Careline demonstrates this commitment by taking no retaliatory or disciplinary action against employees when they do report safety or quality of care concerns to the Joint Commission.
